Help & FAQs

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Frequently asked questions

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Making a complaint

If something has gone wrong, use the form above and choose the closest topic. Say what happened and what you would like us to do. We will acknowledge your complaint within [OWNER TO CONFIRM: proposed: 2 working days] and aim to give you a full reply within [OWNER TO CONFIRM: proposed: 14 days]. For complaints about how we handle personal data you can also contact the Information Commissioner's Office.

Our policies

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